All products are offered in www.castor-polux.com are sold directly by ”ILOVEMYBAG, Ltd.” established in TT Gral. Gomez Zamalloa, 30 Left Mezzanine, 15004 La Coruna, La Coruna province and with CIF number B-70320080, registered in the Register of La Coruña, Volume 3440, Section 180, Sheet C/48411.

Please carefully read the Terms and Conditions before using this website. By using this site or placing an order, you agree to be bound by these Terms.

TERMS AND CONDITIONS

To place an order on this Website hte customer must be of legal age and legal capacity, or to be authorized by their parents for this purpose. The personal information that the customer will provide Castor Polux to open an account or place an order must be complete, accurate and current. Castor Pollux not be liable for products not delivered, if the data is incorrect. Castor Polux reserves the right to cancel any orders suspected of being fraudulent.
SECURE PAYMENT

The prices listed on the website are in Euro, including VAT, excluding shipping.

Castor Polux reserves the right to change prices at any time.

Payment methods:

- A credit card or PayPal account, you will be redirected to the PayPal website in order to complete the payment on a secure page hosted by PayPal. If you want to use a credit card you does not need to have a PayPal account. For more information click here.

- Bank transfer: the payment has to be made within three days after placing the order, otherwise the products will be back into stock.

SHIPPING

Orders are shipped within 2 days after receipt of payment and a signature is required. The courier will provide a link to follow the progress of your parcel.

- Spain (Peninsula) & Portugal:  the delivery can take up to 2 working days and it costs 8.50€.

- France, Germany, Belgium, Slovakia, Netherlands, U.K, Italy, Austria  and Denmark: the delivery can take up to 7 working days and the cost is 25,98€.

Castor Polux is not responsible for any delay in delivery due to external reasons.

If the parcel is damaged (this open, the product is missing …), the customer must notify us within 3 days after receiving their order.

RIGHT TO CANCEL

Customers have the right to cancel, without having to state the reasons for such cancellation, in a reflection period of 7 working days after receipt of the products ordered.

Customers are responsible for the cost and safe return (original packaging), along with the order number to the following address:

Arozobispo Lago, 2 Bajo
15004 A Coruña. Spain

Castor Polux will refund the customer the full price, excluding shipping costs, and under the conditions described before.

REFUND POLICY

Castor Polux will refund the returned goods, no later than 30 days after receipt of the returned items. Refunds will be similar to the method of payment chosen by the customer to place their oreder.

 

INTELLECTUAL PROPERTY

You acknowledge and agree that all copyright, trademark and all material and content supplied as part of the website belong to us or our licensors. You may use this material only in the way that you are authorized by us or our licensors for your use. This does not prevent you using this website as necessary to copy the information about your order or contact details.

 

PRIVACY POLICY

There are functionalities on this website that require you to register before you are given access. This will enable you to access “my account”, where you can view your personal details, delivery addresses, order status, and so on. Each time you access these functionalities, you will need only to enter your e-mail address and password. Our system will recognise your data, making your experience on the website quicker and easier.

At CASTOR POLUX, we care about security and guaranteeing and protecting our customers’ privacy. That is why we guarantee that your data will be processed under the highest levels of security.

To access certain functionalities on the website, such as making purchases at our online shop, you must provide us with your personal details. By including this information, you guarantee us that it is your true identity, and that all of the information that you provide is true, exact, up-to-date and complete when you provide it to us.

The personal data that you provide us voluntarily will be included in a file owned by ILOVEMYBAG, S.L. that will be used to manage your registration as a user, inform you about CASTOR POLUX products and  promotions through the e-mail account that you provide us and manage the purchase process in the event that you acquire any of the products from our eShop. ILOVEMYBAG S.L., as the party responsible for the file, is committed to respecting the confidentiality of your personal information. Pursuant to Organic Law 15/1999, of 13 December, the Personal Data Protection Act, your details will be processed according to legislation and you may exercise your rights to access, rectification, cancellation and opposition by sending written notification from the e-mail address you used to register to info@castor-polux.com.

You can also modify the personal data that you have given us by accessing your User profile in the My Account section.

Formalising your registration as a user implies your consent to process the data in accordance with the terms indicated.

If you provide third-party personal information, you guarantee that you are duly authorised to process it. Likewise, you are obligated to inform said third parties of the Terms and Conditions of the processing of their data.

 

COOKIES POLICY

We wish to inform you that our online shop requires the use of cookies. Cookies are archives that are installed on the computer you are accessing from, and their purpose is described as follows.

The purpose of cookies is to provide a more customized service and to make browsing through our pages easier and more adapted to your preferences. Cookies will help us, for example, to store the user’s configuration (your language and the country you are browsing from) so that you don’t have to provide these details again with your next visit. Moreover, it will help us to manage your shopping cart and to store your order details as you browse through our pages. It will also allow us, once you have identified yourself with a username and a password for the first time, to spare you from providing these details again with each visit in order to access those sections that require previous identification.

If you wish to allow, learn about, block or eliminate cookies installed in your computer, you may do so by configuring the browser options in your computer. If you wish, you may configure your browser in order to be informed on screen of the reception of cookies, and to prevent cookies from being installed in your hard drive. Please read the instructions and manuals of your browser for more information on this subject.

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